Red flags that justify urgent help
A door off its tracks, hanging by one side or resting on a vehicle can shift without warning. A broken spring can also leave a full double door too heavy to control. Keep everyone out of the travel path and do not keep pressing the wall button.
A stuck-open door is also a security problem. Tell dispatch whether the opening can be secured from inside and whether people, pets or vehicles are trapped.
- Door is off track or partly fallen
- Cable is loose, frayed or unwound
- Opening cannot be secured
- Vehicle is trapped for urgent use
- Door contacted a person, vehicle or structure
